Privacy Policy

Electria understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. “We,” “our” means Electria and its affiliates. “You,” “your,” visitor,” or “user” means the individual accessing this site.

PERSONAL AND NON-PERSONAL INFORMATION

Our Privacy Policy identifies how we treat your personal and non-personal information.

WHAT IS NON-PERSONAL INFORMATION AND HOW IS IT COLLECTED AND USED?

Non-personal information is information that cannot identify you. If you visit this website to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information.

WHAT IS PERSONAL INFORMATION AND HOW IS IT COLLECTED?

Personal information is information that identifies you as an individual, such as your name, mailing address, e-mail address, telephone number, and fax number. We may collect personal information from you in a variety of ways:

When you send us an application or other form
When you conduct a transaction with us, our affiliates, or others
When we collect information about you in support of a transaction, such as credit card information
In some places on this website, you have the opportunity to send us personal information about yourself, to elect to receive particular information, to purchase access to one of our products or services, or to participate in an activity.

MOBILE INFORMATION SHARING & PRIVACY

No Unauthorized Sharing: We will not share your mobile information with third parties for marketing purposes without your explicit consent.
Data Transfer Commitment: Electria does not sell, rent, or transfer your mobile information to external organizations, except when required by law or to provide services you have explicitly agreed to.
Unauthorized Data Sharing Prevention: We implement strict security measures to prevent unauthorized access, sharing, or misuse of your mobile data. These measures include encryption, access control policies, and periodic security audits.
Opt-Out Rights: You have the right to opt out of receiving SMS messages at any time. To do so, reply "STOP" to any message you receive from us. After opting out, you will no longer receive marketing or promotional text messages, though transactional messages (such as appointment confirmations or service updates) may still be sent if applicable.

ARE COOKIES OR OTHER TECHNOLOGIES USED TO COLLECT PERSONAL INFORMATION?

Yes, we may use cookies and related technologies, such as web beacons, to collect information on our website. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

Third-party vendors also may use cookies on our website. For instance, we may contract with third parties who will use cookies on our website to track and analyze anonymous usage and volume statistical information from our visitors and members. Such information is shared externally only on an anonymous, aggregated basis.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Electria websites you visit.

HOW DOES ELECTRIA USE PERSONAL INFORMATION?

Electria may keep and use personal information we collect from or about you to provide you with access to this website or other products or services, to respond to your requests, to bill you for products/services you purchased, and to provide ongoing service and support.

Personal information collected online may be combined with information you provide to us through other sources. We may also remove your personal identifiers (your name, email address, social security number, etc.). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information, and we may treat it like other non-personal information.

DOES ELECTRIA SHARE PERSONAL INFORMATION WITH OTHERS?

We will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose, or use your information with others except for the purpose of providing the services we asked them to provide.

This does not apply to mobile information, which will not be shared for marketing purposes without your explicit consent. (Added for clarity.)

HOW IS PERSONAL INFORMATION USED FOR COMMUNICATIONS?

We may contact you periodically by e-mail, mail, or telephone to provide information regarding programs, products, services, and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

Email:

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us or reply with Unsubscribe. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations or service updates.

Mobile Messaging:

You have the right to opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After opting out, you will no longer receive marketing or promotional text messages, though transactional messages (such as appointment confirmations or service updates) may still be sent if applicable.

HOW IS PERSONAL INFORMATION SECURED?

We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third-party vendors have access to your personal information, and these employees and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information.

CHANGES

Electria reserves the right to modify this statement at any time. Any changes to this Privacy Policy will be listed in this section, and if such changes are material, a notice will be included on the homepage of the website for a period of time.

If you have any questions about privacy at any websites operated by Electria or about our website practices, please contact us at: info@electriastrings.com

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